Question 1

Can I invite my suppliers to fill my catalog?

Accepted Answer

Yes. Unload (https://unload.bot) works as a PIM that fills itself: invite your brands and suppliers with the Partner role, they upload their invoices and photos, and their product cards are created automatically. Partners only see and edit their own products and can never publish to your store. Unload works as an inbound-first PIM: suppliers feed the catalog, the merchant keeps approval and transfer.

Question 2

What is Unload?

Accepted Answer

Unload (https://unload.bot) is an AI-powered platform that automatically creates complete product cards from supplier invoices or delivery notes. It generates everything you need: product photos (scraped from brand websites), multilingual descriptions (7 languages), SEO metadata, and stock quantities. Upload a PDF invoice, get Shopify-ready product cards in minutes.

Question 3

What does Unload generate from a supplier file?

Accepted Answer

From a single file (PDF invoice, Excel spreadsheet, CSV, or even a photo), Unload generates: high-quality product images (automatically fetched from brand websites), product descriptions in 7 languages (EN, FR, ES, IT, NL, JA, PT), SEO titles and meta descriptions, stock quantities per variant, pricing, SKUs, barcodes, and complete variant information (sizes, colors). Everything formatted for direct Shopify import.

Question 4

How does Unload find product images?

Accepted Answer

Unload AI automatically scrapes product images from brand official websites, CDNs, and authorized retailers. It uses intelligent matching to find the right product by name or SKU, validates that each image URL returns HTTP 200, and selects the highest quality images available.

Question 5

What file formats does Unload support?

Accepted Answer

Unload supports PDF invoices, Excel spreadsheets (XLS, XLSX), CSV files, delivery notes, packing lists, and images (JPG, PNG). The AI extracts product data including SKUs, quantities per variant, prices, colors, sizes, and barcodes from any common wholesale or catalog document format.

Question 6

How long does it take to create product cards?

Accepted Answer

Most invoices are processed in under 5 minutes. Unload extracts product data, fetches images, generates descriptions in 7 languages, creates SEO metadata, and formats everything for Shopify. What used to take 2-3 hours of manual work now happens automatically.

Question 7

Which e-commerce platforms does Unload support?

Accepted Answer

Unload currently supports Shopify with one-click import. WooCommerce, PrestaShop, Magento, and BigCommerce exports are coming soon. You can also download your complete product cards as CSV for any platform.

Question 8

Does Unload translate product descriptions?

Accepted Answer

Yes! Unload automatically generates product descriptions in 7 languages: English, French, Spanish, Italian, Dutch, Japanese, and Portuguese. Each description is optimized for e-commerce with proper SEO formatting.

Question 9

Is there a free trial?

Accepted Answer

Yes! Installing Unload is free — create and enrich product cards on your real catalog, no credit card required. Every paid plan (from $19/month) then starts with a 15-day free trial. Billed through Shopify, cancel anytime.

Question 10

How does the automatic brand tone work?

Accepted Answer

As soon as you connect your store, the AI analyzes your existing descriptions, collections, and About page. It deduces your tone (streetwear, luxury, minimalist...) and generates style instructions. Every future description will automatically match your brand identity. You can edit these instructions at any time.

Question 11

What is the Unload Photo Studio?

Accepted Answer

The Photo Studio uniformizes product photos from different suppliers. It removes backgrounds, applies a uniform white background, and standardizes ratios (1:1 or 3:4). Each brand has different photo styles — the Studio makes your catalog visually consistent in one click.

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